Cooneen Defence

Fabric & Garment Technologists

Our teams of fabric and garment technologists, our pattern technologists, and our designers, all have many years’ experience in the design of military and police uniform.

This experience and design skill is complemented by the highly technical uniform developments undertaken by our team, working on behalf of the UK Ministry of Defence, over the past 15 years; during this period, our technology and innovation has led to huge improvements to the wearability, functionality and performance of uniform garments.

Account Management & Customer Service

Regardless of how large or small your account may be, our policy at Cooneen is to appoint a dedicated Account Manager, Contract Manager, and Customer Service Manager to each individual client.

Your Account Manager will meet you regularly to discuss the performance of the contract, and keep you up to date with your project, every step of the way.

Your Contract Manager, will ensure the day-to-day management of the account runs smoothly, coordinating all of the many internal functions required for your project, such as forecasting, purchasing, product development, quality assurance, design, and logistics.

All of this ensures a consistent, proactive, and completely smooth service delivery, resulting in a seamless process that delivers exactly what you need, when you need it.

Customer Service

Our success is built on the foundation of excellent customer service at every touch-point of our business process.

So, although many businesses may claim to deliver excellent customer service, the difference with us is that it’s an essential part of who we are and what we do, and it always has been.

Our team is recognised by our customers, for providing excellent customer service, and we have many years’ experience in the provision of a complete uniform ‘Help Desk’ facility.

But ultimately, because excellence in customer service is something that we pride ourselves on, you can be sure our customer service team will always go the extra mile for you.

Product Sourcing & Manufacturing

Knowing that products are manufactured to the very highest quality standards possible, in factories that comply fully with rigorous ethical standards, is as important to us as it is to you.

That’s why we have highly experienced sourcing and technical teams, working at our manufacturing facilities in Europe, the Far East, and the UK, managing the production and supply of over 13 million garments per year on behalf of Cooneen’s customers, including UK Ministry of Defence (MOD), Police Forces, and a host of private sector organisations.

Finally, all our manufacturing partners are subject to incredibly strict, robust and routine audits, carried out by our internal audit teams based in our overseas Global Sourcing Offices.

Warehousing & Logistics

The Cooneen Group has two managed service centres, located in Amesbury and Northern Ireland.

Each of these service centres provides a full range of logistics services, including bulk and single unit delivery, despatching, and emergency stock provision. In addition, all warehouse locations are equipped with EDI, internet, and XML data transfer systems, and have a fully integrated management system in place.

Our warehouse facilities despatch products to many retail locations across the UK, while across the group, our global reach ensures ongoing deliveries across Europe, North America, Asia, and Australasia.

Finally, our managed service teams are experienced in the management of both storage and logistics to ensure customers receive their garments on time, every time.

Our integrated Enterprise Resource Planning System ensures that all purchase order records, sales orders & invoicing, along with actual usage and future trends, are all utilised fully in the management of a customer’s stock.

Our forecasting analysts use sophisticated forecasting software to ensure that all future sales information is available to the purchasing team at all times: this ensures that stocks are held at optimum levels, as agreed in conjunction with our customers.